Tech support scams
A pop-up or call says your computer is infected and offers to fix it remotely.
A pop-up or call says your computer is infected and offers to fix it remotely.
Warning signs
- A loud pop-up with a phone number, saying your device is locked.
- A caller who says they are from Microsoft, Apple or your internet provider.
- A request to install remote access software.
What to do
- Close the browser. If it will not close, restart the computer.
- Never let a stranger connect to your device or pay them for repairs.
- If you gave access, disconnect from the internet, change passwords and run a security scan.
Where to report it
- US: Federal Trade Commission
- US: FBI Internet Crime Complaint Center
- UK: Action Fraud
- Canada: Canadian Anti-Fraud Centre
- Australia: Scamwatch
See the latest on our scams page, updated daily from official sources.